Effective Monday, December 4, the UNMCCC IT department will be taking over all telephone and telecom support for all of our Cancer Center facilities. While we do not directly administer our telecommunications systems, we would like to have all telecommunications related issues processed through IT so that we can help monitor and track the status of these requests.
Over the next couple of weeks, we will be modifying our ticket portal to add a telecom request link. In the meantime, we would request that you use the Desktop and Laptop Support request link for all telecom requests. In your request, please note that this is for Telecom or Telephone related services and provide information about the nature of the request, i.e., New Phone(s), Phone Move, Broken Phone, Poor Connection Problems, Additional Services (ex: Voice-Mail), etc. Also, please remember to always include a Name, Location and Contact Information. Once a telecom-specific link is set up a follow-up e-mail will be sent out with any additional information or instructions.
Finally, please note the following as it pertains to telecommunication and telephone related services:
Please keep an eye out for additional information as we get our ticketing system updated to include links and forms for telecom and telephone support requests.
Thank you for your cooperation and patience as we transition through this change.