May 24, 2018

Major UNM IT Data Center Outage Memorial Weekend

By msequeira

UNM CCC Update:

While we and HSC will be taking steps to protect the integrity of our systems, UNM-IT serves many applications and systems that will be impacted.  Additionally, many dependencies between various systems may not have been accounted for. So it is possible that systems not listed below could be impacted.  If you need to work Memorial Day Weekend and experience problems, please contact the UNMH after-hours help-desk and they will work with UNM-IT to address problems.

Should you experience any problems when you return to the office on Tuesday morning, please contact the UNM CCC IT department for assistance.

UNM IT Data Center Outage:

Over Memorial Day Weekend, UNM IT on Main Campus will be conducting critical preventive power maintenance work on the main UNM Datacenter.  Due to this, a vast array of main campus delivered services will be offline including UNM Learn, websites, LoboWeb, Banner, and many others.  For a full list of services that will be affected and for further information about the outage, please visit https://itpower.unm.edu/services/index.html

While the HSC will experience minimal impact from the outage, it is possible that we could experience issues.  Should you see any irregularity in IT services over the weekend, please contact the UNMH after hours help line at 272-3282.

The work requires a three-day service outage over Memorial Weekend.   Here are the important dates/times:

  • Friday, May 25th, 2018 at 5PM     - UNM IT will bring services down.
  • Monday, May 28th, 2018 at 5PM   - Services are planned to be up and available.

Outage Impact from the Health Sciences Library and Informatics Center (HSLIC)

Due to the UNM IT Planned Outage on Memorial Day Weekend, there may be intermittent on-campus and off-campus access to electronic library resources such as – UpToDateClinical KeyClinical Pharmacology, etc.  However creating an account with these vendors and/or downloading the mobile app, in the case of UpToDate, will ensure access regardless of the outage whether you are on- or off-campus. For instructions go to: https://libguides.health.unm.edu/IT_outage.

Services Update

Some services will be brought down starting Friday, May 25 after 5pm, including:

Loboweb
Banner
ODS Reporting
FAMIS
Classroom Scheduling
MyReports
Lobotrax
Student Transcripts
Cascade/Web Content Management
Surveys (Opinio/eSurvey)
Billing Portal (Pinnacle)
Bursars Account Suite
NetID Password Change (netid.unm.edu)
Demographic Self Service

UNM Learn will be unavailable starting 4:30am Saturday, May 26.

IT Alerts will be updated throughout the maintenance work to keep the campus community informed.

All services are scheduled to be available before 5pm Monday, May 28.

Tags: IT, Notes